Log, quote, and track every repair from intake to handover
Ironbit ServiceDesk gives your front desk, technicians, and administrators one place to manage service requests, pricing, approvals, diagnosis, and repair history.
Everything your repair desk needs
A structured workflow keeps every service request moving — and every detail on record.
Guided service intake
Capture customers, devices, problems, and risk in a simple four-step wizard.
Quoting & approvals
Priced estimates, QT-numbers, PDF quotations, and two-step approval records.
Diagnosis & repair
Structured diagnosis, parts tracking, repair, quality checks, and handover.
History & dashboard
Live pipeline, revenue, overdue alerts, and full customer and device history.
A workflow everyone can follow
From the front desk to the workbench to signing off the job.
Receive
Log the request and register the customer and device details.
Diagnose & quote
Assess the fault, price the repair, and get approval before work begins.
Repair & hand over
Track the repair through quality checks and mark it ready for collection.
Ready to streamline your service desk?
Tell us about your service desk and we will get you up and running.