Frequently Asked Questions
How do I log a repair?
Sign in to the Customer Portal with your phone number, select or register your device, and describe the problem. Our front desk will review it and book your device in.
How much does a diagnosis cost?
The diagnostic fee is shown on your quotation before we start any chargeable work. You approve the quotation before the diagnosis proceeds.
Why am I asked to approve a quotation?
We never start repair work without your approval. You approve the diagnosis quotation, and we confirm the final repair cost with you if it changes significantly from the estimate.
What does approving an estimated repair mean?
If you approve the diagnosis together with an estimated repair, we may proceed automatically as long as the final cost stays within 10% of the quoted total. Anything above that is sent back to you for approval.
How do I download an invoice?
Once your repair is complete and a delivery is created, the invoice appears on the Invoices page in your portal. Use the Download PDF button to save it.
Can I track the progress of my repair?
Yes. Open any device in the portal to see your full service history, including the current status step and a timeline of every update.
Do I need to back up my data before a repair?
We strongly recommend backing up your data before handing in your device. Ironbit ServiceDesk is not responsible for data loss that occurs during a repair.
What is covered by the repair warranty?
Repaired components are covered against failure of the repair we performed. Damage from misuse, accidents, or liquid is not covered. See our Terms & Conditions for details.